demo-011 — ComplaintGuard

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Escalation risk · conduct

Score is a capped sum of fixed weights. No model sets it, nothing is learned, the same case always gives the same number — and every point below traces to a line someone actually said.

Why — 0 signals

Nothing outstanding. Every need raised was resolved and every commitment was met.

What happened

Contact 1 · 07 Sep, 09:10 · call

Customer lodges a complaint about being spoken to rudely. Agent takes it, apologises, credits a month, and commits to written confirmation within two days.

resolved: Have a complaint about agent conduct formally recorded promise kept: Written confirmation within two business days

transcript
            
            customerI want to make a complaint. The person I spoke to on Friday was quite rude to me.
          
            agentI'm sorry that happened. I'd like to take the details and log it properly.
          
            customerIt was about eleven in the morning, about my bill.
          
            agentI've logged it as a formal complaint, reference C-2291, and it'll be reviewed by that team leader. I've also credited a month's access as an apology.
          
            customerThat's more than I expected, thank you.
          
            agentYou'll get it in writing within two business days.

Run

extractor	`labelled-stub`
claims checked	3
citations rejected	0
marked uncertain	0 — shown above, excluded from the score
llm calls	0
elapsed	0 ms