demo-012 — ComplaintGuard

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Escalation risk · plan change

Score is a capped sum of fixed weights. No model sets it, nothing is learned, the same case always gives the same number — and every point below traces to a line someone actually said.

Why — 1 signal

+20

churn intent

Customer signalled intent to leave.

customer “I'll be honest, I'm looking at what else is out there. There's a plan elsewhere for twenty dollars less with the same data.”

What happened

Contact 1 · 08 Sep, 16:00 · call

Customer is shopping around and says so. Agent matches the competing offer on the call; customer stays.

resolved: Match or beat a competitor's cheaper plan

transcript
            
            customerI'll be honest, I'm looking at what else is out there. There's a plan elsewhere for twenty dollars less with the same data.
          
            agentLet me see what I can do before you go anywhere. What's the offer you've been quoted?
          
            customerFifty-five a month, forty gigabytes.
          
            agentI can put you on fifty-five with fifty gigabytes, effective this cycle, no new contract. I've applied it now.
          
            customerRight now? Well — that settles it, I'll stay. Thanks for sorting that out.

Run

extractor	`labelled-stub`
claims checked	2
citations rejected	0
marked uncertain	0 — shown above, excluded from the score
llm calls	0
elapsed	0 ms